Questions buyers ask first.

Ordering, grading, shipping and payment, answered in plain language. Can't find yours? We reply within 24 hours.

Ordering & samples

How much do I need to order?

Start small. Trial orders run from 10 to 50 bags, enough to cup, test a roast and decide. Full containers hold about 320 bags of 60 kg.

How quickly can I get samples?

We pack 350 g or 500 g samples from active lots and send them by express courier within 72 hours of your request.

What should I include in a quote request?

Your volume, origins or process, grade, destination port and whether you want FOB or CIF. We reply within 24 hours.

Quality & grading

How is Ethiopian coffee graded?

By the defects found in the green beans, from Grade 1 to Grade 5, plus Undergrade. Grades 1–2 are specialty, 3–4 commercial.

Which grades do you supply?

All four export grades: Grades 1–2 specialty and Grades 3–4 commercial.

How do you sort the coffee?

Twice. By machine for size and density, then by hand for defects. Ethiopia's Coffee and Tea Authority then cups and certifies each lot.

Can I trace a bag back to where it was grown?

Yes. Every bag is marked with its region, lot number and grade, so you can trace it to the washing station.

Origins & processing

Which regions do you export?

Six core regions: Guji, Yirgacheffe, Sidama, Harar, Jimma and Wollega. Special lots from Limu, Kaffa and Gori Gesha on request.

Which processes do you offer?

Washed, natural and anaerobic. Honey-process lots are coming soon.

Do you sell Robusta?

No. We export Ethiopian Arabica only.

Do you offer aged coffee?

Yes. Aged Harar: mocha-like, with fermented fruit and an earthy depth.

Shipping & logistics

What bag sizes do you ship?

Standard jute bags of 60 kg, each with a GrainPro liner inside. Other sizes are available on request. Samples are sent in 350 g or 500 g packs.

Who handles customs and freight?

We do, all the way to the vessel at Djibouti. We clear Ethiopian customs and quote FOB or CIF.

How do I know it will arrive fresh?

Every lot is moisture-tested before sealing and packed in a GrainPro liner inside the jute bag. The seal that leaves Ethiopia is the seal you open.

Can you print our branding on the bags?

Yes. Company name, logo, production date and destination port, printed once payment or the LC is confirmed.

Pricing & payment

How are your prices set?

From the New York 'C' price, our costs and the weekly ECTA minimum export price, which we can't legally sell below.

What payment terms do you accept?

Letter of Credit (typically 90-day tenor) or Telegraphic Transfer (TT).

Still have a question?

Tell us what you need and we will reply within 24 hours.

Request a Quote